Responsible Gaming at dg99
dg99 is committed to keeping gambling fun, safe, and within your control. This page explains the tools and principles we use to protect every player on our platform.
Our Commitment to You
dg99 is strictly for players aged 21 and above. Age verification is mandatory during registration.
At dg99, we believe that gambling should always be an enjoyable leisure activity — never a financial necessity or a source of stress. We design our platform with this belief at the centre, providing every registered player with a suite of practical tools that put them in control of how much time and money they spend on the Platform.
Responsible gaming is not just a compliance checkbox at dg99 — it is a core part of how we operate. Our customer support team is available 24/7, and our platform actively monitors for behavioural signals that may indicate a player is experiencing difficulties. We take a proactive approach: if our system flags a concern, our team will reach out, not wait to be contacted.
Player Protection Tools
Set a maximum amount you can deposit per day, week, or month. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits can be decreased immediately but increases take effect only after a mandatory review period.
Cap the total amount you are willing to lose within a set time period. When your loss limit is reached, the Platform will automatically prevent further bets for the remainder of that period. This tool is particularly effective for preventing emotionally driven bet escalation during a losing streak.
Set a maximum duration for each gambling session. When your session time expires, you will receive a notification and be given the option to log out. Extended play sessions increase risk — this tool helps you stay aware of how long you have been playing.
Take a short break from gambling without permanently closing your account. Cool-off periods ranging from 24 hours to 30 days can be activated instantly from your account settings. During a cool-off, you cannot log in or place bets, but your account and balance are preserved.
Permanently or for an extended period block your own access to the dg99 Platform. Self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion are available. Once activated, self-exclusion cannot be reversed for the duration selected. All marketing communications will also be stopped.
Enable periodic on-screen reminders that display how long you have been playing and how much you have won or lost in the current session. Reality checks appear at intervals you choose and give you a moment to reflect before continuing. They are designed to interrupt automatic play patterns.
How to Activate Your Responsible Gaming Tools
All responsible gaming tools are available directly from your dg99 account settings — no support request is required to activate them. Follow these steps:
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1Log In to Your Account
Access dg99 using your registered mobile number and password. Ensure you are on the secure dg99.vin domain before entering your credentials.
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2Open Account Settings
Navigate to the Account Settings section from your profile menu. Look for the "Responsible Gaming" or "Player Safety" tab — it is listed prominently in your account dashboard.
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3Choose Your Tool
Select the tool you want to activate — deposit limit, loss limit, session time limit, cool-off, or self-exclusion. For limits, enter the amount or time period that feels right for your situation. Changes that reduce your limits take effect immediately.
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4Confirm and Apply
Review and confirm your chosen setting. You will receive a confirmation notification. If you need assistance at any step, the dg99 support team is available 24/7 via live chat or email and can guide you through the process.
Understanding Self-Exclusion at dg99
Self-exclusion is the most comprehensive responsible gaming tool available on the dg99 platform. When you activate self-exclusion, your account is locked for the chosen duration — you will not be able to log in, deposit, place bets, or access any game. Any pending withdrawals of verified legitimate winnings will be processed before the exclusion takes effect.
dg99 offers the following self-exclusion periods: 6 months, 12 months, 36 months, and permanent exclusion. Short-term cool-off periods (24 hours to 30 days) are also available if you need a brief pause rather than a full self-exclusion. We strongly encourage any player who feels their gambling is getting out of hand to activate self-exclusion without delay.
To activate self-exclusion, log in to your account and go to Account Settings > Responsible Gaming > Self-Exclusion. Alternatively, contact the dg99 support team directly — we can activate it on your behalf immediately, without requiring you to navigate the platform yourself.
Signs That Gambling May Be Becoming a Problem
Problem gambling can develop gradually. Being honest with yourself about the following signs is the first step toward regaining control:
- Gambling with money set aside for bills, rent, food, or other essential expenses.
- Chasing losses — placing larger or more frequent bets to recover money already lost.
- Feeling restless, irritable, or anxious when not gambling, or when trying to stop.
- Lying to family members or friends about how much time or money you spend gambling.
- Neglecting work, study, family responsibilities, or personal health because of gambling.
- Borrowing money or selling assets to fund gambling activity.
- Repeatedly failing to stick to limits you have set yourself, or feeling unable to stop even when you want to.
Protection of Minors
dg99 enforces a strict minimum age of 21 for all registered players. Age verification is applied to every account as part of our standard KYC process, and we do not knowingly accept registrations from persons under the age of 21. Any account found to have been registered by a minor will be closed immediately.
Account holders are personally responsible for ensuring that no person under the age of 21 — including children, younger siblings, or other household members — accesses the dg99 Platform through their device or using their credentials. We strongly recommend enabling screen locks on all devices where you access dg99 and never saving your login details in shared browsers.
If you suspect that a minor has accessed or is accessing the dg99 Platform through any account, please contact our support team immediately. We treat all such reports with the highest priority and will take immediate action to investigate and close the relevant account if necessary.
Our Responsible Gambling Principles
dg99 operates according to the following responsible gambling principles, which guide every product and operational decision we make:
- Gambling is entertainment, not a way to make money. We are transparent about the odds and statistical nature of gambling outcomes.
- Players have the right to set limits on their own behaviour. We make limit-setting tools accessible and easy to use without any friction or discouragement.
- We never target vulnerable players with bonus promotions. Players who have activated responsible gaming tools will not receive promotional offers designed to encourage them to gamble more.
- We monitor player behaviour proactively. If our system detects patterns associated with problem gambling — such as rapid loss chasing, sudden large deposits after extended inactivity, or frequent session extensions — our team will make contact to check in.
- Our support team is trained to handle responsible gaming conversations with sensitivity and without judgment. Seeking help for a gambling problem is a sign of strength, not weakness, and we treat every request for support with the respect and confidentiality it deserves.
Contact dg99 Support
If you feel that gambling is affecting your wellbeing, your finances, or your relationships — or if you simply want to talk to someone about how you are feeling — the dg99 support team is here for you. Our team handles all responsible gaming conversations with full confidentiality and without judgment.
Contact the dg99 support team at any time — day or night — for responsible gaming assistance. We can activate limits, initiate a cool-off, or begin the self-exclusion process on your behalf immediately. All responsible gaming support conversations are kept strictly confidential. Reach us by email:
[email protected]Play Smart, Play Safe
Explore dg99's full game lobby — cricket betting, live casino, slots, and more — knowing that your responsible gaming tools are always just one tap away in your account settings.
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