dg99 Privacy Policy

Introduction

dg99 ("we", "us", "Platform") operates the online casino and sports betting platform at dg99.vin. This Privacy Policy ("Policy") describes how dg99 collects, uses, stores, and discloses personal data provided by or collected about players ("you", "User") who access or use the Platform. It also sets out the rights that players have in relation to their personal data and how those rights may be exercised.

By registering an account on dg99 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and close your account. Questions or requests regarding your personal data may be directed to the dg99 support team via the contact details available on the Platform.

Our Privacy Commitments to You

1. What Personal Data We Collect

dg99 collects personal data in several categories, depending on how you interact with the Platform. The table below outlines the main data types collected and their purpose at the point of collection.

2. How We Use Your Personal Data

• 2.1
  Account Management

  We use your registration data to create and maintain your dg99 Account, authenticate your identity at login, process deposits and withdrawals, and communicate important account updates (e.g. security notices, withdrawal confirmations).

• 2.2
  KYC & Fraud Prevention

  Identity data collected during KYC is used to verify that you meet the minimum age requirement of 21, confirm ownership of payment methods, and detect and prevent fraudulent activity, money laundering, and multiple-account abuse.

• 2.3
  Platform Improvement

  Usage and behaviour data is analysed in aggregate and at an individual level to improve Platform stability, personalise game recommendations, identify responsible gaming risk signals, and resolve technical issues. This analysis is conducted using automated processes and periodic manual review by our team.

• 2.4
  Legal & Regulatory Compliance

  dg99 processes personal data to the extent necessary to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any lawful request from competent authorities.

• 2.5
  Responsible Gaming Monitoring

  dg99 monitors player behaviour patterns to identify signs of problem gambling. Data such as session frequency, bet escalation, and self-exclusion history is used to apply responsible gaming interventions including automatic limit enforcement and outreach by our support team.

3. Legal Basis for Processing

dg99 processes your personal data only where a valid legal basis exists. The primary legal bases relied upon are described below.

• 3.1
  Contractual Necessity

  Processing your registration data, financial transaction data, and account activity data is necessary for dg99 to fulfil its obligations to you under the Terms & Conditions — specifically to operate your Account, process deposits and withdrawals, and deliver the Services.

• 3.2
  Legal Obligation

  dg99 is required to process certain categories of personal data to comply with applicable legal and regulatory requirements, including KYC/AML obligations and responses to lawful orders from competent authorities. This processing is mandatory and cannot be refused.

• 3.3
  Legitimate Interests

  dg99 processes certain usage data and communications data on the basis of its legitimate interests in operating a safe, fair, and commercially viable platform — including fraud detection, platform security, dispute resolution, and service quality improvement — where those interests are not overridden by your privacy rights.

4. Sharing of Personal Data

dg99 does not sell or rent your personal data. We share it only in the limited circumstances described below, and only to the minimum extent necessary.

• 4.1
  Service Providers

  dg99 engages third-party service providers to support Platform operations. These include payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others), and IT infrastructure providers. Each provider receives only the data necessary to perform their specific contracted service and is bound by data processing agreements that prohibit unauthorised use.

• 4.2
  Regulatory & Law Enforcement Authorities

  dg99 may disclose personal data to competent regulatory bodies, law enforcement agencies, or other government authorities where required by applicable law, court order, or lawful regulatory directive. Such disclosures are made only to the minimum extent required and are logged internally.

• 4.3
  Business Transfers

  In the event that dg99 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data following the transfer.

5. Cookies & Tracking Technologies

dg99 uses cookies and similar technologies on the Platform to ensure core functionality, improve your experience, and gather analytics data. The following describes the types of cookies we use and your options for managing them.

• 5.1
  Strictly Necessary Cookies

  These cookies are essential for the Platform to function. They maintain your login session, remember your language preference, and enable the cashier to process transactions securely. They cannot be disabled. No personal data stored in these cookies is shared with third parties.

• 5.2
  Analytics Cookies

  Analytics cookies help us understand how players navigate the Platform — which pages are visited most, where players encounter errors, and how long sessions last. This data is collected in aggregate and used solely to improve Platform performance. You may disable analytics cookies through your browser settings without affecting Platform functionality.

• 5.3
  Managing Your Cookie Preferences

  You can manage or delete cookies at any time through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or delete cookies on browser close. Note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

6. Data Retention

• 6.1
  Active Account Data

  Personal data associated with an active dg99 Account is retained for as long as the Account remains open. This ensures we can provide uninterrupted access to the Services, maintain an accurate transaction history, and respond to any disputes or support requests relating to your Account.

• 6.2
  Post-Closure Retention

  Following Account closure, dg99 retains transaction records, KYC documents, and account history for a minimum of five (5) years to comply with anti-money laundering regulations and to defend against any legal claims that may arise. After this period, data is securely deleted or anonymised.

• 6.3
  Deletion Requests

  Where a player requests erasure of their personal data and no overriding legal retention obligation applies, dg99 will delete or anonymise the data within a reasonable timeframe. Data subject to a legal hold (e.g. data linked to an ongoing investigation or unresolved dispute) will be retained until the hold is lifted.

7. Your Privacy Rights

As a dg99 player you hold specific rights regarding the personal data we process about you. These rights may be exercised at any time by contacting the dg99 support team.

• 7.1
  Right of Access

  You have the right to request a copy of the personal data dg99 holds about you. Upon a verified request, dg99 will provide a summary of your data in a commonly used format within a reasonable timeframe at no charge for the first request in any twelve-month period.

• 7.2
  Right to Rectification

  You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Where a correction request is received, dg99 will update the relevant data promptly and notify you once the correction has been made.

• 7.3
  Right to Erasure

  You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (if consent was the basis for processing), or where the processing was unlawful. Erasure requests are subject to our legal retention obligations as described in Section 6.

• 7.4
  Right to Restrict Processing

  You have the right to request that dg99 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested, or while an objection to processing on the grounds of legitimate interests is being assessed. During a restriction, dg99 will store your data but will not actively process it.

8. Data Security

dg99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption of all data in transit, hashing of account passwords using industry-standard algorithms, access controls that restrict data access to authorised personnel only, and regular security reviews of our Platform infrastructure.

While dg99 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, dg99 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

9. Protection of Minors

dg99 is strictly an adult platform. Only persons aged 21 or above are permitted to register and use the Platform. Age verification is an integral part of our KYC process and is applied to every account. dg99 does not knowingly collect personal data from persons under the age of 21. Any account found to have been registered by a person under 21 will be closed immediately and any personal data associated with that account will be deleted except where retention is required by law.

Account holders are responsible for ensuring that no person under the age of 21 accesses the dg99 Platform using their device or Account credentials. We recommend enabling device screen locks and not saving login details in shared browsers or apps to prevent access by minors in your household.

10. Changes to This Privacy Policy

dg99 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to how we collect or use your personal data, we will endeavour to notify you via a prominent notice on the Platform or through the contact details associated with your Account, with reasonable advance notice where practicable.

The most current version of this Privacy Policy is always available at dg99.vin/privacy-policy. Your continued use of the Platform following publication of any amendment constitutes your acceptance of the revised Policy. If you do not agree with any amendment, you should close your Account and cease using the Platform.